Privacy Policy

1. Who we are

IBROZINI DAWNS EXECUTIVE MOBILITY LTD ("DAWNS", "we", "us") is a Nigerian-incorporated executive mobility operator providing pre-booked chauffeur and ground transportation services. We are the controller of personal information processed through our website, mobile applications and dispatch operations. Registered and operating address: 11 Makinde, Oguntona Close, Egbeda, Lagos, Lagos State, Nigeria. Contact: support@dawnsmobility.com.

2. Information we collect

• Identity and contact information — your first and last name, email address, telephone number in international (E.164) format and, where you create an account, a password hash. Where a booker reserves for someone else, we record the booker, the payer and the travelling passenger separately.
• Booking information — pickup and drop-off addresses, dates, times, flight numbers, service class, special requests and the reference of the vehicle and chauffeur assigned.
• Passenger information — the name and contact number of the lead passenger and any additional declared passengers, used solely to complete the journey and to verify the passenger at pickup.
• Journey and location data — vehicle GPS during your journey, in-vehicle device identifiers and timestamped pickup, waiting and drop-off events. Live location is shared only for the duration of the journey and only with parties entitled to track that booking.
• Payment-related metadata — the amount, currency, provider reference, payment status and settlement evidence for your booking. DAWNS does not receive, process or store your card number (PAN), expiry or CVV: card details are entered directly on the hosted page of our regulated payment providers.
• Communications — WhatsApp, email and call records between you and our dispatch desk, retained for service quality and dispute resolution.

3. How we use information

To operate your bookings, dispatch the right chauffeur, process payments, send confirmations and updates over WhatsApp and email, invoice corporate and embassy accounts, prevent fraud, and comply with Nigerian law.

4. Confidentiality

VIP and embassy bookings are anonymised in internal dashboards. Every chauffeur and dispatcher signs an enforceable non-disclosure agreement covering principal identity, itinerary and conversation.

5. Third-party processors and sharing

We share data only with: the chauffeur assigned to your booking; our regulated payment providers (Paystack and Flutterwave, who collect card and transfer payments on their own hosted pages and are the controllers of the card credentials you enter there); our messaging and email providers (WhatsApp / Meta, Resend); flight, weather and mapping services (AviationStack, OpenWeather, mapping tile providers) for dispatch intelligence; our cloud hosting and database provider; and Nigerian regulators or courts when legally compelled. We do not sell personal information and we do not share it for third-party advertising.

6. Retention

Booking, invoice and payment-metadata records are retained for the period required by Nigerian tax and corporate law (currently six years). Journey and location data is retained for 90 days unless attached to a complaint, incident or investigation. Marketing contact preferences are retained until you unsubscribe.

7. Your rights

Under the Nigeria Data Protection Act you may request access to, correction of, restriction of, portability of, or deletion of your personal information, and you may object to processing or withdraw consent. Write to support@dawnsmobility.com; we respond within 30 days. Records we are legally required to keep (such as tax records) are retained for the statutory period.

8. Security

Customer data is hosted on encrypted, role-restricted infrastructure with row-level security and least-privilege access. Administrative access is logged and reviewed, and payment credentials never enter DAWNS systems.

9. Contact

Questions about this policy may be sent to support@dawnsmobility.com, by telephone on +2349065227102 (Nigeria) or +31648611938 (international), or by post to IBROZINI DAWNS EXECUTIVE MOBILITY LTD, 11 Makinde, Oguntona Close, Egbeda, Lagos, Lagos State, Nigeria.