Terms & Conditions

1. The agreement

IBROZINI DAWNS EXECUTIVE MOBILITY LTD ("DAWNS") provides pre-booked executive chauffeur and ground transportation services in Nigeria, including airport transfers, corporate transportation and dedicated chauffeur services. DAWNS is not a ride-hailing marketplace, a travel agency, a vehicle dealer or a financial service. By creating an account, requesting a booking, or signing a corporate or embassy service order, you agree to these terms. We may amend them from time to time; material changes are notified by email.

2. Eligibility

You must be 18 or older to open an account. Corporate and embassy accounts must be opened by an authorised signatory.

3. Bookings

A booking is confirmed when DAWNS issues a reference number and assigns a chauffeur. We reserve the right to decline or reassign bookings to protect the safety of guests and chauffeurs.

4. Pricing & payment

Rates are published on the Pricing page and may be customised for corporate and embassy accounts. The total payable and the currency of payment are shown and frozen on your quotation before payment. Payment is due at booking for retail rides and on net-30 invoice for approved accounts. Overdue invoices accrue interest at the prevailing CBN MPR + 2%. Card and transfer payments are collected by regulated payment providers on their hosted pages; DAWNS never receives or stores your card number or CVV.

5. Cancellations & refunds

Customer cancellation is permitted only when requested more than 48 hours before the scheduled pickup time. Once a booking is within 48 hours of the scheduled pickup, it is non-cancellable by the customer. A booking made and confirmed less than 48 hours before its scheduled pickup is non-cancellable by the customer from the moment of confirmation.

Eligible refunds, no-shows, service cancellation by DAWNS, failed or duplicate payments, promotional bookings and refund processing are governed by the DAWNS Refund & Cancellation Policy, which forms part of these Terms & Conditions.

Where DAWNS provides specific written cancellation terms for a multi-day, event, corporate, embassy or dedicated-chauffeur engagement, those specific terms apply where they have been expressly presented to and accepted by the customer before commitment or payment.

6. Conduct

Guests must not damage vehicles, smoke in cabins, or transport unlawful goods. Damage and deep-cleaning costs may be recovered.

7. Liability

DAWNS maintains comprehensive motor and passenger-liability insurance on every vehicle in its dispatch pool. Our liability for any single ride is capped at the insured limits for that vehicle.

8. Confidentiality

Our chauffeurs and dispatchers are bound by NDAs. We do not disclose passenger identity, itinerary or conversation except where compelled by Nigerian law.

9. Force majeure

We are not liable for failure to perform caused by events beyond our reasonable control, including civil unrest, fuel shortages, weather emergencies and regulatory road closures.

10. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria. Disputes are submitted to the exclusive jurisdiction of the High Court of Lagos State.

11. Contact

IBROZINI DAWNS EXECUTIVE MOBILITY LTD
11 Makinde, Oguntona Close, Egbeda, Lagos, Lagos State, Nigeria
support@dawnsmobility.com · +2349065227102 (Nigeria) · +31648611938 (international)